Agencies Talk with Shana Lynn Bresnahan

Join us for the weekly talk show, Agencies Talk! The show that gives you an inside look at the world of agency professionals.

DigitalMarketer’s president Mark de Grasse is hanging out and chatting about all things agencies.

Today we sat down with Shana Lynn Bresnahan, she’s the trusted advisor for top-tier subscription companies looking to amp up their customer retention. She leverages her unique blend of time-tested community-building principles with modern, data-backed tactics.

Her systems-based approach simplifies retention while making room for those personalized, standout moments that customers love. Shana’s company, Community Cultivated, equips and empowers community and retention leaders for online businesses.

With over 10 years of notable experience, Shana is a sought-after speaker, consultant, and guest expert. Check out her latest insights on her podcast, Community Creators with Shana Lynn.

Today we talked through how to leverage community-focused retention strategies to keep your customers longer.

Tune into DigitalMarketer’s Agencies Talk every Friday at

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